All custom orders are final sale. We do not accept returns, exchanges, or cancellations on custom items.

For non-custom orders, refunds are not available. However, exchanges may be possible based on product availability.

We are unable to accommodate for any name, shipping, or billing changes after an order has been placed.  We do not have the ability to combine or split orders, or contact shipping companies to correct shipping addresses post the checkout process.

If you have received a damaged/defective item, please contact us upon receipt with your name, order number, and nature of the issue, and attach a photo to your email.  We can not process a return for damages if the product has been written in or used. 

ORDER CONFIRMATION

You will receive an order confirmation email once your order has been submitted. Once your shipment is in process, you will receive a shipping confirmation email with tracking information. It may take up to 24 hours for the tracking information to display properly online.  

ESTIMATED DELIVERY

Standard Shipping for U.S. shipments typically take 4-7 business days from the date the package is received by the postal carrier.  Please refer to your tracking number for the most up-to-date information. The carrier does not provide us with different information than they provide you with the tracking number.  

Standard Shipping for customers outside of the U.S. typically take 3-8 business days from the date the package is received by the postal carrier. 

NON-REFUNDABLE SHIPPING

Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges. 

CUSTOMS, DUTIES + TAXES

Code22 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).