FAQ
Where can I buy Code22 products?
Our products are ONLY available on our website. We are unable to assist with any issues regarding orders placed on other websites.
I need to update my shipping address.
We work with a third-party fulfillment center that processes orders quickly to ensure speedy delivery. If you need to modify the shipping address please contact us through the form above and we will respond as soon as possible. While we’ll do our best to accommodate your request, please note that once an order has been processed, we’re unable to make any changes.
How long does shipping take?
Shipping typically takes 4-7 business days from the date the package is received by the postal carrier. You will receive an email with tracking information as soon as your order ships.
How much does shipping cost?
Shipping rates are calculated based on the weight of your order and will be determined directly by our carrier partner, UPS, at checkout. This ensures you receive the most accurate and fair shipping cost based on your location and the size of your order.
We are pleased to offer free shipping on all orders over $200. Once your cart reaches this amount, the free shipping option will automatically appear at checkout.
How do I check the status of my order?
You will receive an email with tracking information once your order ships. You can also check the status for your order by clicking on the "Track Your Order" page listed in our footer below.
Can I modify or cancel my order?
We work with a third-party fulfillment center that processes orders quickly to ensure speedy delivery. If you need to modify an existing order, please contact us through the form above as soon as possible. While we’ll do our best to accommodate your request, please note that once an order has been processed, we’re unable to make any changes.
What's your return policy?
All custom order sales are final; therefore, we’re unable to accept cancellations, returns, or exchanges. For standard (non-custom) hoodies with no heart additions, we offer size exchanges, subject to availability.
If you experience any issues with your order, please contact us using the form above and we’ll be glad to help.